WHAT IS YOUR TURNAROUND TIME?
Full completion of a business branding project can take 8-12 weeks. Order completion is based on client interaction and responsiveness to email, how many revisions are required, etc. Please understand that design and creativity take time! Emailing me for a constant "order update" will only delay your order.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
I accept Paypal payments only. All branding project payments are due in two parts, the first half payment is due upon booking and to hold your spot in the queue. The second half of the project payment is delivered at project completion, before any final logo/branding files are delivered.
WHEN SHOULD I PLACE MY ORDER?
You should begin the rebranding process 3-4 months before your ideal launch date.
HOW DOES THE ORDER PROCESS WORK?
Once you place an order, I will review the information you've provided, and get back in contact with you. The first step will be a consultation - generally done via email. I will ask any questions I might have to clarify, or define better your vision. Once your project and order is decided and agreed upon, a 50% deposit will be due to begin work. Once the payment has cleared, I begin my magic! I will do a lot of "behind the scenes" research to see what other branding exists for similar businesses (you want yours unique!), as well as gather ideas for the logo concepts. I will also play around with possible color schemes to provide a wide array of concept choices.
When the first concept proofs are sent via email, it's your turn to provide me with feedback about the concepts. Please use the file names of the proofs to help with communication! For example, instead of abstract revisions, let me know you'd like a certain font used for the names on logo3.png. Also, PLEASE BE SPECIFIC with your feedback. I will not keep providing proofs to you unless you give me a design direction to work with. For example, instead of "I like designs 1, 4, and 9" - - that tells me nothing! Please use "I like the fonts from logo1, but the color combo of logo3". This gives me something to work with!
Typically, two rounds of revisions are included on the client's top 3 proof choices. Additional rounds of revisions are available for an additional charge.
We will work together with revisions, tweaks, and changes to your designs until it is perfect for you! Once all proofs have been approved and are ready to finalize, remaining balance payment is due.
WHAT FILE FORMATS WILL I RECEIVE?
For business projects, I provide .eps and .pdf in full color, all white, all black, and graytone; I also provide several different .png, transparent .png, and .jpg files in various sizes/resolutions.
WHERE DO I PURCHASE MY BUSINESS STATIONERY?
There are hundreds of options when printing business stationery. A very cost effective choice is Vistaprint.com. Other great quality options include gotprint.com, 123print.com, moo.com, zazzle.com, and nextdayflyers.com.
WHERE IS YOUR COLOR CHART LOCATED?
I have provided a color chart to help with communicating your correct colors, as color names are very non-descript. Please print this chart out, and determine the best color based on the print. Colors can vary a LOT from your computer screen to your printer.
(please download and print)
- Red: Passion, Anger, Vigor, Love, Danger
- Yellow: Knowledge, Energy, Joy, Intellect, Youth
- Green: Fertility, Wealth, Healing, Success, Growth
- White: Purity, Healing, Perfection, Clean, Virtue
- Blue: Knowledge, Trust, Tranquility, Calm, Peace, Cool
- Black: Fear, Secrecy, Formal, Luxury
- Purple: Royalty, Wisdom, Spirituality, Imagination
- Orange: Creativity, Invigoration, Unique, Stimulation
- Gray: Balance, Sophistication, Neutrality, Uncommitted
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I HAVE A GRAPHIC / CLIP ART I'D LIKE YOU TO USE IN MY DESIGN. IS THAT POSSIBLE?
WHAT COLORS SHOULD MY LOGO AND BRANDING BE?The color choice for business branding has several different facets. Personal choice, as well as western culture will play a role in your color scheme. Common associations in our culture with various colors are:
WHY DON'T YOU OFFER LOGOS DESIGN FOR INDIVIDUAL PURCHASE?
I believe that branding is an all-encompassing make-or-break facet to business. Branding is so much more than just a logo or watermark. It details your business and creates brand recognition and strength, something that can aid in the success of your business. Too many times in the past, I've designed a single logo, and the business's website and business cards are completely different, which in the long run will hurt them. I believe that the brand recognition begins in the logo, but flows through to all the other collateral and angles of the business.
I believe that branding is an all-encompassing make-or-break facet to business. Branding is so much more than just a logo or watermark. It details your business and creates brand recognition and strength, something that can aid in the success of your business. Too many times in the past, I've designed a single logo, and the business's website and business cards are completely different, which in the long run will hurt them. I believe that the brand recognition begins in the logo, but flows through to all the other collateral and angles of the business.
I FOUND AN ERROR I MY FINAL DIGITAL FILE, WHAT DO I DO?
Please email me with the error and I am happy to fix it. Note: I do charge a $25 charge for edits on business related final files, unless the error is on my part.
I'M NOT HAPPY WITH MY FINAL FILE. WHAT SHOULD I DO NOW?
If there was a mistake on my part, please contact me immediately, and the error will be fixed at no charge. If you've approved the design and received your final file, and then change your mind or discovered an error, an edit fee will be assessed to correct the design. You'll need to make a new purchase if you approved the wrong design (for example, you said proof 1 but meant to say proof 2).
SHOULD I PRINT A TEST PAGE OF MY DESIGN PROOF?
ALWAYS run a test print of your proofs before approving them; you can print the PNG proofs just as you would any other file; the size might not be exact (sometimes you can select the size: ie- 5x7, or 4x6, etc), but you will get an idea of the colors, text size, etc.
Please email me with the error and I am happy to fix it. Note: I do charge a $25 charge for edits on business related final files, unless the error is on my part.
I'M NOT HAPPY WITH MY FINAL FILE. WHAT SHOULD I DO NOW?
If there was a mistake on my part, please contact me immediately, and the error will be fixed at no charge. If you've approved the design and received your final file, and then change your mind or discovered an error, an edit fee will be assessed to correct the design. You'll need to make a new purchase if you approved the wrong design (for example, you said proof 1 but meant to say proof 2).
SHOULD I PRINT A TEST PAGE OF MY DESIGN PROOF?
ALWAYS run a test print of your proofs before approving them; you can print the PNG proofs just as you would any other file; the size might not be exact (sometimes you can select the size: ie- 5x7, or 4x6, etc), but you will get an idea of the colors, text size, etc.
Possibly. The copyright must allow it to be used commercially, AND the graphic must have a resolution of at least 300 dpi. If for any reason I am not able to use the exact graphic you'd like, I may have a similar graphic available.
IS MY PERSONAL INFORMATION SAFE WITH SIGNATURES BY SARAH?
I only use your personal information to fulfill your requests and contact you. All payment information is dealt with through Paypal.
HOW DO I SUBMIT A REVIEW OF YOUR SERVICES?
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